Phil Kaplan Gameworks CEO

Esports, Virtual Reality and location-based entertainment CEO Phil Kaplan of Gameworks on how the chain is using building a community of loyal customers, professional athletes crossing over into eSports during the COVID-19 sports shutdown, using online events to stay connected to customers during the retail shutdown.

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Last week I wrote about how your capabilities as an operator are critical to selecting the best VR attraction for your business. (The email had formatting issues, so if you had trouble reading it, I have fixed it, and you can read it here.). From marketing to staffing, to technical prowess, your proficiency in these…

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